SUPPORT & CARE

Support that keeps you running.

Pick a support package backed by the same Odoo specialists who built your system. SLA-driven response, proactive monitoring and a help desk that actually knows your setup.

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SUPPORT PACKAGES

Support plans that grow with you.

Pick the level of care that fits your team. Every plan is backed by the same Odoo specialists who built your system — and you can upgrade any time.

Essential Care

A 25-hour package — a dependable safety net for small teams.

$40/ hour

25-hour package · $1,000 total

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Email & ticket support
Next-business-day response
Bug fixes & minor tweaks

Growth Care

A 50-hour package — proactive support for businesses scaling on Odoo.

$35/ hour

50-hour package · $1,750 total

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Everything in Essential
Priority 4-hour response
Proactive monitoring & alerts
Dedicated WhatsApp channel

Enterprise Care

A 100-hour package — SLA-backed support for mission-critical deployments.

$30/ hour

100-hour package · $3,000 total

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Everything in Growth
24/7 SLA-backed help desk
Dedicated success manager
1-hour critical response

Each package is a block of prepaid support hours — use them whenever you need, with no monthly retainer or lock-in. Prices exclude VAT.

ANNUAL MAINTENANCE CONTRACT

Prefer year-round cover with an annual contract?

For continuous, fixed-scope coverage we offer tailored Annual Maintenance Contracts — proactive monitoring, version upgrades, priority response and an agreed bank of hours, all under one yearly agreement. Every AMC is scoped to your setup, so get in touch and we'll share a custom quotation built around your team.

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WHY OUR SUPPORT

More than a help desk — a partner.

Fast, SLA-backed response

Tiered response times you can rely on — from next-business-day to 1-hour critical.

Proactive monitoring

We watch for issues before they reach your users — backups, performance and uptime.

Upgrades handled

Stay current with Odoo releases without the upgrade headaches or downtime surprises.

The team that built it

You're supported by the same specialists who implemented your system — no hand-offs.

Not sure which plan fits?

Tell us about your Odoo setup and team size — we'll recommend the right level of care, no pressure.

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